Business Systems Check
Score what happens in the operation—not what the handbook says should happen. 1 means fragile. 5 means clear, documented and repeatable.
People know what they own, what success means and who makes the decision.
A new employee can learn the job without depending on one veteran to translate everything.
Recurring work has a documented operating rhythm and clear handoffs.
Performance conversations happen early enough to change the outcome.
A small set of useful KPIs connects daily work to results.
The operation can function when a strong manager or key employee is absent.